Palautuskäytäntö
Return & Refund Policy
This Return & Refund Policy applies to all purchases made through the Norelia online store. Our goal is to provide a transparent and fair return process while ensuring a reliable shopping experience.
1. Right of Return
Customers have the right to cancel their order and return a product within 30 days of receiving the item, without providing a specific reason, provided that the return conditions are met.
To be eligible for a return, the product must:
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be unused and undamaged
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be in its original packaging
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be in the same condition as when received
2. Items Not Eligible for Return
The following items are not eligible for return:
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hygiene or personal care products if the packaging has been opened
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used, worn, or damaged items
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products damaged due to improper use
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items made to order or customized specifically for the customer
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products that cannot be returned for health or safety reasons
3. Return Process
Before returning any item, customers must contact our customer support team to receive return instructions.
When submitting a return request, please include:
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order number
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reason for return
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photos or additional information if the item is defective or damaged
Returns sent without prior approval may not be processed.
4. Return Shipping Costs
Unless the return is due to a defective, damaged, or incorrectly delivered product, customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless required by applicable law.
5. Refunds
Once the returned item has been received and inspected, we will notify the customer of the approval or rejection of the refund.
If approved, refunds will be issued to the original payment method within 7–10 business days after the return is processed.
Please note that processing times may vary depending on the payment provider.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photos or additional details to assess the issue.
If the claim is approved, Norelia will provide a suitable solution, which may include a replacement or refund.
7. Exchanges
Norelia does not currently offer direct product exchanges.
If you wish to exchange an item, please return the original product in accordance with this policy and place a new order.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
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check your bank or card account
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contact your payment provider
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reach out to our customer support team for assistance
9. Contact Information
For any questions regarding returns or refunds, please contact us: