Toimituskäytäntö
This Shipping Policy applies to all orders placed through the Norelia online store. Our aim is to provide a transparent and reliable delivery process for our customers.
Order Processing Time
All orders are processed within 1–2 business days after the order is placed and payment is successfully confirmed.
Please note that order processing time is separate from shipping time.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
The estimated delivery time is 10–12 business days from the date the order is shipped.
Delivery times may vary depending on:
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destination country or region
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shipping carrier
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customs clearance procedures
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external factors beyond our control
Shipping Costs
Shipping costs, if applicable, are clearly displayed at checkout before the order is finalized.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email.
Tracking information will be provided when available.
Please note that tracking availability may vary depending on the shipping method and carrier.
International Shipping
Norelia ships internationally.
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by local authorities, unless otherwise stated.
Shipping Delays
While we strive to meet the estimated delivery times, delays may occasionally occur due to factors such as customs processing, carrier issues, or high shipping volume.
Norelia is not responsible for delays caused by circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
Norelia is not liable for orders delayed or lost due to incorrect or incomplete address details provided at checkout.
Contact Information
If you have any questions regarding shipping or your order, please contact our customer support team: